Trainings - Education

Global 8D – Method for handling complaints


The aim of the training is to get familiar and learn the Global 8D method as a quality management tool used not only in the automotive industry and directly connected and used quality tools for problem solving and identification of causes, but also the related requirements of ISO 9001 and IATF 16949 standards.


An experienced lecturer (from the AUTOMOTIVE environment) will explain to the trainees the case studies and in the form of a workshop they will learn about the methodologies of activities that are carried out at each stage of the complaint handling process using the Global 8D method.

Main topics:

  • System requirements – basic terms and definitions
  • Basic requirements related to QMS ISO 9001 and IATF 16949
  • Global 8D method – rules in the process
  • Methods and Q-tools for root cause identification, Ishikawa, 5Why
  • Problem description and analysis, problem specification
  • Root cause analysis, and identification of the main causes
  • Corrective / preventive actions – proposal, implementation, validation & verification

Target group of participants:

  • employees who assure process quality,
  • employees from the area of Quality control,
  • employees who participate in monitoring and management of suppliers,
  • employees who want to get acquainted with the requirements of quality assurance and with resolving internal and external non-conformances,
  • Employees participating in improvement of processes.

Completion of the training:

After successful completion of the training, the participants acquire a certificate on completion of the training „Global 8D – Method for handling complaints“.

The Certificate has international validity.

Dates of open trainings:

Žilina Praha/Brno
We plan to ...

Place of open trainings:



Lenght of training:

2 days


The price includes

– CAE® training course fee,

– rich training documentation,

– experienced trainer and auditor with practice at projects in automotive industry,

– refreshment.


The deadline for the training is 7 days before its commencement.


At registration of multiple participants from one company, for the second and next participants we grant a discount of 10 %.